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Retailers & Wholesalers

FAQ's -- Retailers

Frequently asked questions from retailers who redeem Norbest and UPS holiday gift certificates.

How can I be sure that we will be reimbursed for redeemed certificates?

We guarantee reimbursement for legitimate certificates redeemed by you in accordance with the terms listed below that appear on the back of each certificate:

We will reimburse you for the actual retail price up to the limit indicated plus 8¢ handling provided it is redeemed at the time of purchase on the product specified and within the expiration date shown. Valid for any brand of turkey where Norbest® is unavailable. Certificates not properly redeemed will be void and held. Reproduction of this certificate is expressly prohibited. Any other use constitutes fraud. Bearer is responsible for costs over the redemption value of this certificate, and for any applicable taxes. Void where taxed or restricted. Limit one certificate per item purchased.

Retailers across the country have been redeeming Norbest gift certificates successfully for over two decades, with very few problems. Norbest is a well-known brand and its new marketing organization, Western Sales LLC, is well known and well-funded.

It is in our best interest that our retail partners are satisfied and successful with our certificates. As they bring people into your stores we hope they will add substantially to your holiday sales and profits.

To download our written guarantee of reimbursement, please click here:
Reimbursement Guarantee.

What does the certificate look like?

To view color facsimilies of the front and back of the Norbest gift certificate click here:
Norbest Certificate Facsimile.

To view color facsimilies of the front and back of the UPS Holiday gift certificate click here:
UPS Certificate Facsimile.

What if we don't carry Norbest?

Please accept the certificate anyway. We honor certificates redeemed on ANY brand wherever Norbest is not available.

What should our cashiers know about the certificates?

Please instruct your cashiers to accept the certificates. Please remind them that the certificate is good on ANY brand wherever Norbest is unavailable, and that they must write in the retail price in the box on the back of the certificate.

Written instructions for your cashiers and for your cash office can be downloaded here:
Cashier Instructions:    (2 page document)

Can I process the certificates through my coupon clearing house?

Yes -- The certificates are coupons and should be handled as such. All major coupon clearing houses are very familiar with our certificates. 

What if the certificate holder wants a turkey larger than the limit on the certificate?

No problem. They will need to pay you the difference to cover the total price.

How can we get the word out that our stores accept the certificates?

 

Send us an email at giftcerts@pfrcorporategifts.com and we'll add you to the list. We want you to be successful with our certificates, and hope they bring additional business to you!

What is the dollar limit of the certificate?

 

Norbest gift certificates have no dollar limit. They are good for one whole turkey at any retail price, up to the size limit shown.

UPS certificates have a $15.00 limit; they are good for up to $15.00 off the price of one turkey item.