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FAQ's- Retailers
Frequently asked questions from retailers who redeem Norbest gift certificates.
How can I be sure that we will be reimbursed for redeemed certificates?
We guarantee reimbursement for legitimate certificates redeemed by you in accordance with the terms listed below that appear on the back of each certificate: We will reimburse you for the actual retail price up to the limit indicated plus 8¢ postage and handling provided it is redeemed at the time of purchase on the product specified and within the expiration date shown. Valid for any brand of turkey where Norbest® is unavailable. Certificates not properly redeemed will be void and held. Reproduction of this certificate is expressly prohibited. Any other use constitutes fraud. Bearer is responsible for costs over the redemption value of this certificate, and for any applicable taxes. Void where taxed or restricted. Limit one certificate per item purchased.
Retailers across the country have been redeeming Norbest gift certificates successfully for over two decades, with very few problems. Norbest is a well-respected brand and its marketing department is well known and well-funded.
It is in our best interest that our retail partners are satisfied and successful with our certificates. As they bring people into your stores we hope they will add substantially to your holiday sales and profits.
To download our written guarantee of reimbursement, please click here: Reimbursement Guarantee.
What does the certificate look like?
To view color facsimilies of the certificate click here
What if we don't carry Norbest?
Please accept the certificate anyway. We honor certificates redeemed on ANY brand wherever Norbest is not available.
What should our cashiers know about the certificates?
Please instruct your cashiers to accept the certificates. Please remind them that the certificate is good on ANY brand wherever Norbest is unavailable, and that they must write in the retail price in the box on the back of the certificate.
Written instructions for your cashiers and for your cash office can be downloaded here: Cashier Instructions
Can I process the certificates through my coupon clearinghouse?
Yes. The certificates are coupons and should be handled as such. All major coupon clearinghouses are very familiar with our certificates.
What if the certificate holder wants a turkey larger than the limit on the certificate?
No problem. They will need to pay you the difference to cover the total price.
How can we get the word out that our stores accept the certificates?
Send us an email at norbest@norbest.com and we'll add you to the list. We want you to be successful with our certificates, and hope they bring additional business to you!
What is the dollar limit of the certificate?
Norbest gift certificates have no dollar limit. They are good for one whole turkey at any retail price, up to the size limit shown. UPS certificates have a $15.00 limit; they are good for up to $15.00 off the price of one turkey item.
FAQ'S- Gift Certificate Recipients
Congratulations! Your certificate can be redeemed easily at any supermarket. Select the turkey you want and present your gift certificate at the checkout stand. If the store does not have Norbest turkeys in stock, we will accept redemption of the certificate on any brand. If you or the store manager have any questions, please contact us at 888-558-3888.
Following are some questions frequently asked by recipients of our gift certificates. If your question is not answered here please email or telephone us.
Where can I redeem my certificate?
At virtually any supermarket. Ask for the Norbest brand, but if it is not available you can redeem your certificate for ANY brand.
Select the turkey you want, take it to the checkout stand, and present your certificate to the cashier. It's that simple!
What stores in my area carry Norbest?
During the holiday season we publish an up-to-date listing of stores that may carry Norbest products. Remember, your certificate is good on ANY brand wherever Norbest is unavailable, so it can be redeemed at virtually any supermarket.
What if the supermarket doesn't carry the Norbest brand?
No problem -- Your certificate is good on ANY brand wherever Norbest is not in stock in the store.
What if the store won't accept the certificate?
This is rare, but we can help. Sometimes a new cashier unfamiliar with our certificate may not accept it. If you talk to the store manager he/she will usually authorize it. But if not, call us immediately -- We'll talk to the store manager and have the situation resolved quickly. (Our phone number is on the back of every certificate.)
What if I want a larger turkey than the certificate is good for?
No problem -- You will just have to pay a modest amount at the cash register out of your own pocket to cover the difference.
Why does the certificate have an expiration date?
We must put expiration dates on our gift certificates to limit our liability and to avoid problems with state unclaimed property laws.
But we try to be very generous with expiration dates. Normally our holiday gift certificates expire the end of the month of Easter, giving you several months and at least two major holidays to redeem your certificate.
Turkey is a wonderful treat for any occasion. And frozen turkeys can be purchased during the holidays when they are on special and held frozen for months. So don't put off using your gift certificate -- Be sure to redeem it before it expires.
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