FAQ

Certificates may be redeemed at any retail U.S. food store that has the capacity to take coupons.

No.

Gift Certificates may be redeemed for ANY BRAND whole turkey* if Norbest is unavailable. This is stated clearly on the front and back of all gift certificates, along with our telephone number should store managers have questions.

*Not valid for cooked/smoked, organic, or Kosher turkey.

Yes.

Lost, stolen, damaged and/or expired gift certificates are not replaced or re-issued.

Please email our gift certificate help desk at [email protected] or call 800-453-5327.

The person whose name, if any, is listed on the front of the certificate must redeem the certificate.  The certificate is considered void if altered.  If no name is listed, the certificate may be redeemed by any holder.

No. Certificates have no cash value and are only valid for items indicated.

Certificates are valid for the merchandise and maximum value described on the front of the certificate.  Whole Turkey by Weight gift certificates may only be redeemed for a whole turkey* up to the maximum weight indicated.  Turkey, Ham, or Veggies by $ Amount certificates are valid for any combination of the items listed up to the maximum dollar amount indicated.

*Not valid for cooked/smoked, organic, or Kosher turkey.

The certificate is valid only for the maximum weight amount shown on the certificate.  If the certificate holder chooses a turkey that weighs more than the stated weight on the certificate the value of the certificate is equal to the stated weight multiplied by the price per pound indicated on the turkey. Customer pays the difference.

Norbest offers two (2) types of gift certificates.  Select a certificate for a Whole Turkey by Weight, or choose a certificate for Turkey, Ham or Veggies by $ Amount. Certificates are only good for the merchandise and maximum value described on the front of the certificate.

Whole Turkeys: A mid-range size turkey (12-14 lbs.) should be sufficient for an average size family (4 persons). Check out our Norbest Whole Turkey Calculator to determine the size you need.

https://www.norbest.com/turkey-calculator

Hams: Gift certificates for $20.00 should be sufficient for hams large enough for an average size family (4 persons).

Many companies or persons order larger amount certificates to show their more generous side and to ensure larger families will have enough.  If your budget is limited, recipients can redeem gift certificates with lesser amounts at the cash register and pay the difference themselves if they need a larger product.

Yes. Purchasers can provide a list of recipient names that can be uploaded to personalize each certificate.  The “Compliments of” area can also be customized with a personal expression, the name of the gift-giver or company name.

We accept credit cards and business or personal checks. Credit Card: Utilize our secure online order page to pay with a credit card.  We accept Visa, Mastercard, and Discover Card.  

https://www.norbest.com/gift-certificates

Business or Personal Check: You will be prompted at checkout to print your order form and send it in with a check, made payable to Norbest, LLC. Mail orders are not processed until payment has been received. There is a return check charge of $25.  The check writer will be responsible to cover the initial amount of the check, plus all bank charges, penalties, legal and collections costs, and fees incurred by Norbest in its attempt to collect the debt.

This fee helps cover our administrative costs, check printing and bank clearing fees. It is waived as a discount when orders of >100 are placed.

Processing of an order begins within two (2) business days of receipt of payment.  Processing, plus shipping time, varies but is estimated to take five (5) to ten (10) business days, depending on your location and chosen shipping method.* 

Norbest offers two (2) types of gift certificates.  Certificates for a Whole Turkey by Weight, or a certificate for Turkey, Ham or Veggies by the dollar amount.  Certificates are only good for the merchandise and maximum value described on the front of the certificate.

Certificates may be redeemed for ANY BRAND whole turkey*.  This is stated clearly on the front and back of all whole turkey gift certificates, along with our telephone number should you have questions.

*Not valid for cooked/smoked, organic, or Kosher turkey.

Certificates may be redeemed at any U.S. retail food store that has the capacity to take coupons.  The certificate is a manufacturer’s coupon and should be handled as such.

The person whose name, if any, is listed on the front of the certificate must redeem the certificate.  The certificate is considered void if altered.  If no name is listed, the certificate may be redeemed by any holder.

The certificate is valid only for the maximum weight amount shown on the certificate.  If the certificate holder chooses a turkey that weighs more than the stated weight on the certificate the value of the certificate is equal to the stated weight multiplied by the price per pound indicated on the turkey. Customer is responsible for the balance of the purchase price plus any applicable taxes.

No.

No. Certificates have no cash value and are valid only for items indicated.

Yes, the certificates can be processed the same as any other coupon.

Inmar Dept. #74766

Norbest

1 Fawcett Drive

Del Rio, TX 78840