Learn more about Norbest turkey gift certificates
by browsing our frequency asked questions.
Still have questions? Feel free to give us a call at
800-453-5327 or email us at [email protected]
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Where Can I Redeem Norbest Turkey Gift Certificates?
Certificates may be redeemed at any retail U.S. food store that has the capacity to take coupons.
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Will I get cash back if I don't use the maximum value of the certificate?
No.
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What if Norbest Whole Turkeys are not available in my area?
Gift Certificates may be redeemed for ANY BRAND whole turkey* if Norbest is unavailable. This is stated clearly on the front and back of all gift certificates, along with our telephone number should store managers have questions.
*Not valid for cooked/smoked, organic, or Kosher turkey.
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Is there an expiration date printed on the gift certificates?
Yes.
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What if the gift certificate expires or is lost, stolen or damaged.
Lost, stolen, damaged and/or expired gift certificates are not replaced or re-issued.
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How do I contact you if I have questions?
Please email our gift certificate help desk at [email protected] or call 800-453-5327.
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Who is eligible to redeem the Turkey Gift Certificate?
The person whose name, if any, is listed on the front of the certificate must redeem the certificate. The certificate is considered void if altered. If no name is listed, the certificate may be redeemed by any holder.
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Can I redeem the gift certificate for cash instead of buying the product listed on the certificate?
No. Certificates have no cash value and are only valid for items indicated.
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What items can I buy with my Gift Certificate?
Certificates are valid for the merchandise and maximum value described on the front of the certificate. Whole Turkey by Weight gift certificates may only be redeemed for a whole turkey* up to the maximum weight indicated. Turkey, Ham, or Veggies by $ Amount certificates are valid for any combination of the items listed up to the maximum dollar amount indicated.
*Not valid for cooked/smoked, organic, or Kosher turkey.
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What if the certificate holder wants a turkey that is heavier than the weight limit on the Turkey by Weight certificate?
The certificate is valid only for the maximum weight amount shown on the certificate. If the certificate holder chooses a turkey that weighs more than the stated weight on the certificate the value of the certificate is equal to the stated weight multiplied by the price per pound indicated on the turkey. Customer pays the difference.
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What types of Gift Certificates do you offer?
Norbest offers two (2) types of gift certificates. Select a certificate for a Whole Turkey by Weight, or choose a certificate for Turkey, Ham or Veggies by $ Amount. Certificates are only good for the merchandise and maximum value described on the front of the certificate.
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How do I know what weight or value amount of Gift Certificate to buy?
Whole Turkeys: A mid-range size turkey (12-14 lbs.) should be sufficient for an average size family (4 persons). Check out our Norbest Whole Turkey Calculator to determine the size you need.
https://www.norbest.com/turkey-calculator
Hams: Gift certificates for $20.00 should be sufficient for hams large enough for an average size family (4 persons).
Many companies or persons order larger amount certificates to show their more generous side and to ensure larger families will have enough. If your budget is limited, recipients can redeem gift certificates with lesser amounts at the cash register and pay the difference themselves if they need a larger product.
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Do you Customize Gift Certificates?
Yes. Purchasers can provide a list of recipient names that can be uploaded to personalize each certificate. The “Compliments of” area can also be customized with a personal expression, the name of the gift-giver or company name.
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How do I pay for the Gift Certificates?
We accept credit cards and business or personal checks. Credit Card: Utilize our secure online order page to pay with a credit card. We accept Visa, Mastercard, and Discover Card.
https://www.norbest.com/gift-certificates
Business or Personal Check: You will be prompted at checkout to print your order form and send it in with a check, made payable to Norbest, LLC. Mail orders are not processed until payment has been received. There is a return check charge of $25. The check writer will be responsible to cover the initial amount of the check, plus all bank charges, penalties, legal and collections costs, and fees incurred by Norbest in its attempt to collect the debt.
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Why is there a handling fee if I order less than 100 Gift Certificates?
This fee helps cover our administrative costs, check printing and bank clearing fees. It is waived as a discount when orders of >100 are placed.
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How quickly can Norbest get the Turkey Gift Certificates to me?
Processing of an order begins within two (2) business days of receipt of payment. Processing, plus shipping time, varies but is estimated to take five (5) to ten (10) business days, depending on your location and chosen shipping method.*
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What do the Gift Certificates look like?
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What Types of Gift Certificates do you offer?
Norbest offers two (2) types of gift certificates. Certificates for a Whole Turkey by Weight, or a certificate for Turkey, Ham or Veggies by the dollar amount. Certificates are only good for the merchandise and maximum value described on the front of the certificate.
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What if we don't carry Norbest Whole Turkey's in our Store?
Certificates may be redeemed for ANY BRAND whole turkey*. This is stated clearly on the front and back of all whole turkey gift certificates, along with our telephone number should you have questions.
*Not valid for cooked/smoked, organic, or Kosher turkey.
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Where can recipients redeem Norbest Gift Certificates?
Certificates may be redeemed at any U.S. retail food store that has the capacity to take coupons. The certificate is a manufacturer’s coupon and should be handled as such.
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Who is eligible to redeem the Gift Certificates?
The person whose name, if any, is listed on the front of the certificate must redeem the certificate. The certificate is considered void if altered. If no name is listed, the certificate may be redeemed by any holder.
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What if the certificate holder wants a turkey that is heavier than the weight limit on the Turkey by Weight certificate?
The certificate is valid only for the maximum weight amount shown on the certificate. If the certificate holder chooses a turkey that weighs more than the stated weight on the certificate the value of the certificate is equal to the stated weight multiplied by the price per pound indicated on the turkey. Customer is responsible for the balance of the purchase price plus any applicable taxes.
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Can recipients get cash back if they don't use the maximum value of the certificates?
No.
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Can Recipients redeem the certificate for cash instead of buying the product listed on the certificate?
No. Certificates have no cash value and are valid only for items indicated.
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Can I process the certificates through my clearing house?
Yes, the certificates can be processed the same as any other coupon.
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Where do I send Norbest Gift Certificates redeemed at my store?
Inmar Dept. #74766
Norbest
1 Fawcett Drive
Del Rio, TX 78840